Privacy Policy

1. Purpose and Scope of Data Collection

​We collect basic personal information from users for the following purposes:​

• • Verify identity and contact details when users request consultations or register for services.
• • Enhance user experience while accessing and using features on the Mojo AI platform.
• • Optimize, improve, and refine the quality of products and services.

​The information collected includes, but is not limited to:​

• • Full name
• • Email
• • Phone number (if available)
• • Login details (if available)
• • IP address, browser type, and operating system (if applicable)​

​Users have full rights to review, update, edit, and check the personal information they have provided at any time.

2. Scope of Use of Personal Information

The personal information that Mojo AI collects will be used to improve service quality, serve customers better, and ensure the legitimate rights of users throughout their usage period. Specifically:

• Confirm and support transactions and orders.
• Contact customers to verify information when they request a service or product.
• Send information about orders, invoices, progress, or changes related to transactions.
• Support payment procedures, refunds (if applicable), and post-service care.
• Send notifications, newsletters, and offers.
• Update information about new products, services, policy changes, or new features.
• Send promotional programs, discount codes, special events to registered customers.
• Provide periodic newsletters or content related to service usage behavior (if consented).
• Provide technical support and process feedback.
• Provide technical advice, help troubleshoot, or address issues during use.
• Respond to complaints and feedback from customers promptly and transparently.
• Improve service quality based on feedback and reviews from users.
• Analyze and improve services.
• Analyze user behavior to optimize website and app experience.
• Evaluate the effectiveness of content, marketing campaigns, and develop services based on actual needs.
• Conduct market research to guide the development of new features and services.
• Comply with legal regulations.
• Provide information to authorities when requested in writing according to the law.
• Collaborate with authorities in investigations of illegal acts, fraud, or actions affecting others' rights.

3. Retention Period of Personal Information

 Personal information of customers will be stored on Mojo AI’s servers for a period appropriate to the specific purposes of use, ensuring compliance with current legal regulations. Specifically:

• Information will be retained as long as the customer continues to use the service or maintain a transactional relationship with Mojo AI, to ensure rights and support throughout the usage period.
• Information will continue to be retained after the transaction is complete for:
  • Dispute or complaint resolution.
  • Service quality improvement and customer care.
  • Compliance with mandatory data retention requirements (e.g., accounting, tax regulations).
• Information will be permanently deleted or anonymized in the following cases:
  • When the customer submits an official request to stop using the service and requests the deletion of their data.
  • When Mojo AI no longer needs the data for the stated purposes.
  • When there is a legal request from authorities to delete the data.

Data will be stored with strict security measures, including:

• Servers placed in certified data centers.
• Technical measures like encryption, access control, and monitoring unauthorized access.
• Regular system security checks and updates to prevent data leaks or attacks.

Commitment: During the retention period, Mojo AI will fully fulfill its data protection obligations, ensuring no data is shared with third parties without the customer's consent or a legal requirement.

4. Data Collection and Management Entity

DIGITAL MATE JOINT STOCK COMPANY (DIGIMATE)

Tax Code: 0317958465
Issued on: July 28, 2023
Issued by: Department of Planning and Investment of Ho Chi Minh City
Address: No. 11, Street 3, CityLand Residential Area, Tan Phu Ward, District 7, Ho Chi Minh City, Vietnam
Support/Contact Email: ​[email protected]
Hotline: +84 765 945 105

5. User Rights Over Personal Information

Mojo AI respects and protects users' privacy. Customers using services on the website https://ai.mojo.vn have the following legal rights over the personal data they provide:

• Right to Access and Review Personal Information
  Customers have the right to request Mojo AI to provide information about their personal data stored, including:
  • The types of data collected.
  • The purposes of use.
  • Third parties (if any) with whom data is shared as per legal requirements.
• Right to Update and Correct Information
  Customers can request corrections to inaccurate, incomplete, or outdated data at any time by:
  • Accessing their personal account (if available) to make edits.
  • Directly contacting Mojo AI's support via email or hotline.
• Right to Limit the Use of Data
  Customers can request Mojo AI to restrict the use of their personal data in certain activities, such as:
  • Not receiving marketing emails or advertisements.
  • Not sharing information with third parties not directly related to the transaction.
• Right to Provide Feedback and File Complaints
  If customers detect or suspect that their data is used for unauthorized purposes, leaked, or abused, they have the right to:
  • Submit feedback to Mojo AI via email or hotline.
  • Request an investigation and receive feedback on the resolution in the shortest possible time.
• Right to Be Notified
  Mojo AI is responsible for informing customers about any changes in privacy policy, including:
  • New purposes for data collection.
  • Updated methods of data use and protection.
  • Changes in data management entities (if applicable).

6. Children's Privacy

At Mojo AI, we are committed to protecting the privacy and safety of children. Our services are not intended for individuals under the age of 13, and we do not knowingly collect, use, or store personal information from children under this age.

• No Intentional Data Collection: Mojo AI does not intentionally gather personal data from users who are under the age of 13. This includes, but is not limited to, information such as names, email addresses, phone numbers, or any other personally identifiable information.
• Parental Consent: In cases where we suspect that a child under 13 may have provided us with personal information, we will take immediate steps to verify the user's age and, where applicable, obtain the necessary consent from a parent or guardian. If we are unable to obtain such consent, we will delete the information as soon as possible.
• Steps for Removal: If we become aware that we have inadvertently collected personal information from a child under the age of 13 without proper parental consent, we will take immediate and appropriate action to delete this information from our systems. This process involves reviewing the collected data and ensuring that all identifiable information is securely removed or anonymized.
• Notification and Parental Rights: If we discover that personal information has been collected from a child under 13, we will notify the child’s parent or legal guardian, providing them with an opportunity to review the information, request its removal, and ensure that the child's data is no longer being used or stored.
• Legal Compliance: Mojo AI complies with applicable laws and regulations concerning children's privacy, including the Children's Online Privacy Protection Act (COPPA) in the United States, or any other relevant data protection laws in other jurisdictions.

We encourage parents and guardians to regularly monitor and supervise their children's online activities to ensure they are not providing personal information to websites or services that may not be suitable for children.

If you are a parent or guardian and believe that we may have inadvertently collected information from a child under the age of 13, please contact us immediately at ​support email so that we can take the necessary steps to address the issue.

7. Data Security Commitment

Mojo AI commits to ensuring the security of all personal information provided by customers during registration, access, and service use, including but not limited to: full name, email address, phone number, browsing behavior data, etc.

Key security principles include:

• Not using, sharing, or transferring personal data to any third party unless required by law.
• Information is only used for the purpose of providing services, customer care, improving user experience, and sending related service notifications.
• Customers are responsible for ensuring the security of their account information (login name, password) and notifying Mojo AI if unauthorized access is suspected.

8. Disclaimer Statement of Mojo AI

Mojo AI disclaims responsibility for the following:

• Mojo AI does not guarantee the accuracy, completeness, or timeliness of all information posted on the website. Although we strive to update the most accurate information, all content is for reference and may change without prior notice.
• Users are solely responsible for using information from the website for any purpose, including but not limited to financial, legal, or technical decisions.
• Mojo AI is not responsible for any loss or damage arising from:
  • Incorrect use of information from the website.
  • Access errors, service interruptions, or technical faults.
  • Risks associated with external links. Mojo AI does not control the content of external websites and is not responsible for any loss from accessing these links.

Mojo AI recommends users to:

• Always verify information before making decisions based on content from Mojo.vn.
• Seek expert advice when necessary.

9. Cookie Policy

Mojo AI uses cookies to enhance the website’s performance and personalize the user experience. Specifically, cookies are used to:

• Remember login information and personal settings.
• Help users avoid logging in repeatedly during visits.
• Store display options like language, interface, location.
• Improve access speed and user experience.
• Analyze browsing behavior and interactions.
• Gather anonymous data about access behaviors like visit frequency, duration, and source.
• Optimize content, interface, and performance based on user needs.

User Options: Users can change cookie settings via their browser settings, including blocking all cookies, deleting cookies, or allowing cookies only from specific websites. However, disabling cookies may result in some features or services not working fully.

10. Third-Party Embedded Content 

Some content on Mojo AI’s website may be embedded from external platforms such as:

• YouTube, Facebook, TikTok videos.
• Twitter (X), Instagram posts or comments.
• Google Forms, Google Maps forms or maps.

When users interact with this content (e.g., clicking "Play," commenting, sharing...), third-party platforms may:

• Collect personal data such as IP address, browser information, and cookies.
• Track usage and interaction behaviors similarly to when you visit their website directly.

Note: Mojo AI does not control the data collection activities of third parties. Please refer to the privacy policy of the relevant platforms to understand how your data is used.

11. Policy Modifications

The privacy policy of Mojo AI may be updated, adjusted, or supplemented at any time to:

• Meet new legal requirements and regulations.
• Align with changes in business models, products, or services.
• Ensure transparency and the best protection of customers' rights.

Effect of Changes: Any changes will take effect immediately after they are posted unless otherwise specified.

Contact Information

If you have any questions, feedback, or complaints regarding our privacy and security policies, please contact us via:

📧 General Support Email: [email protected]
📧 Customer Care Email: [email protected]
📞 Hotline: +84 765 945 105
🏢 Office Address:
DIGITAL MATE JOINT STOCK COMPANY (DIGIMATE)
Address: No. 11, Street 3, CityLand Residential Area, Tan Phu Ward, District 7, Ho Chi Minh City, Vietnam